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Terms and conditions

PREAMBULE

These terms and conditions apply to all visit programmes.
The terms and conditions specific to your chosen programme are presented below.
Registration for one of the Rémy Martin programmes implies prior acceptance of these terms and conditions before booking.

GENERAL TERMS AND CONDITIONS FOR ALL PROGRAMMES

SOME INFORMATION

Priority visits to our sites are always accompanied by one of our experts.
For security reasons, mobile telephones and cameras are not permitted in the cellars.
Cigarettes, including e-cigarettes, are forbidden on all Rémy Martin sites.
Animals are not allowed.
Exceptional meteorological conditions may force us to cancel certain programmes.

SALES AND BOOKINGS

A 30% deposit must be paid a month before the participants’ visits:

  • Either by cheque made out to CLS Rémy Cointreau and sent to the attention of the Service Visites.
  • Or by bank transfer
  • Or by Credit Card (Secured payment)

The balance is due on the day of the event.
For last minute bookings, payment of the entire sum for the service is requested upon booking.
Definitive, non-modifiable confirmation of the number of participants must be communicated to us 7 working days before the visit. The House of Rémy Martin reserves the right to invoice the entire sum of the service in cases of cancellation 3 working days or less before the event.

RESPONSIBLE CONSUMPTION

The House of Rémy Martin has always encouraged responsible consumption combined with the pleasure of tasting.
Tasting sessions are exclusively reserved for adults.
Alcohol abuse is dangerous for your health. Consume in moderation.

PARTICULAR TERMS AND CONDITIONS

THE DOMAINE DE MERPINS

Open from mid-April to late September from Mondays to Saturdays inclusive (except 1 May), reservation recommended. for group visits in October: contact us. For all visits to the estate, the rendezvous point is in Merpins, Avenue de Gimeux.
No transportation services are provided. It is therefore your responsibility to organise your journey to the Merpins site. To help you with your transfers, we can provide a list of taxi services upon request.

THE HOUSE IN COGNAC

Visits and Receptions are available by reservation only all year round (except 1 May and from 20 December to 4 January inclusive). Sunday and bank holiday visits possible for groups of a minimum of 10 people.
During your visits and receptions, your programme and the dedicated lunch room will be made private.
During a lunch or dinner, an aperitif with our cognacs, as well as an after-dinner drink are always included, with respect for responsible alcohol consumption.
The menus are always sophisticated and accompanied by carefully selected wines. They also include mineral water, coffee and petit fours (example menus are available on request).
For certain programmes, Rémy Martin would be delighted to provide transport between each of its sites (departing from and returning to Cognac), when returning to your hotel, we can help you book a taxi upon request.

TAILOR-MADE PROGRAMMES

Our team is at your disposal to provide a quote for any tailor-made programme.

“Whatever programme you select, the professionalism and attention of our teams will make this experience unforgettable”

Are you a tourism professional? We wish to establish a special partnership with you. Please contact us for more details.

Ⓒ Rémy Martin